Effective Date: December 1, 2025 (Updated)

At AirLink Me, we want you to enjoy a smooth and reliable travel experience. Our refund rules are designed to ensure fairness while protecting both you and our service operations.

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✔ Refunds Are Available If:

You may request a refund under the following conditions:

You purchased an eSIM but did not receive the QR code.
The eSIM fails to activate overseas, and our support team cannot resolve the issue.
You accidentally purchased the wrong country or region plan, and the QR code has NOT been scanned or activated.

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✘ Refunds Are Not Available If:

Refunds cannot be issued under any of the following circumstances:

The eSIM has already been activated or used abroad.
Your device is not eSIM compatible.
You attempt to use the eSIM within Bermuda (not supported).
APN or network settings were entered incorrectly.
Your travel plans changed after activation.
You purchased multiple eSIMs but only needed one.
The issue is caused by weak signal coverage in certain remote or restricted locations (as coverage depends on local networks).
You failed to follow the setup instructions provided at the time of purchase.
You lost access to your email, deleted the QR code, or shared the QR code with others.

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How Refunds Work

• Refunds are issued to your original payment method.

• Processing time: 3–7 business days depending on your bank or card issuer.

• You must submit a refund request with supporting details (order number, email, screenshots if needed).

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Contact Support

If you believe you qualify for a refund, reach us at:
📧 support@airlinkme.com
🌐 https://airlinkme.com/contact