Effective Date: December 1, 2025 (Updated)
These Terms & Conditions (“Terms”) govern your access to and use of the Services provided by AirLink Me, a brand operated by Frydays Bermuda Limited (“AirLink Me,” “we,” “us,” or “our”). By purchasing, activating, or using an eSIM or any Service offered by AirLink Me, you agree to comply with and be bound by these Terms.
If you do not agree to these Terms, you must stop using our Services immediately.
1. Definitions
Account Holder: The person or entity responsible for all usage, billing, and activities under an AirLink Me account.
Covered Users: Additional users under the same account whose usage and actions are the responsibility of the Account Holder.
Services: All products and features provided by AirLink Me, including global eSIM connectivity, data plans, account management, support, and related tools.
Personal Data: Any information that identifies or can be used to identify a person.
2. Applicability
These Terms apply to you and all your Covered Users.
You are responsible for:
Informing Covered Users about these Terms.
Accepting updates or modifications on their behalf.
AirLink Me may update these Terms at any time. Continued use of the Services after updates constitutes acceptance of the revised Terms.
3. Use of Services
3.1 Customer Responsibilities
You agree to:
Use the Services in compliance with all applicable laws.
Ensure your device is compatible with eSIM technology.
Maintain the security of your account credentials.
Pay all fees associated with your purchased plans.
AirLink Me is not responsible if your device does not support eSIM or local network compatibility abroad.
4. Account Management
You may create, manage, and update your account through AirLink Me’s web interface.
You may request deletion of your personal data except in cases involving:
Fraud, abuse, or legal obligations
Operational or security logs
Violations of these Terms
5. eSIM Activation & Usage
eSIM plans are non-transferable and non-refundable once activated.
Network quality depends on international partner operators; coverage and speed vary by region.
Plans begin upon first network connection or as otherwise indicated at purchase.
Activation requires being outside Bermuda, as domestic use is not supported (see Legal Disclaimer).
6. Legal Disclaimer – Bermuda Telecommunications Compliance
AirLink Me provides international travel eSIM products strictly for use outside of Bermuda. AirLink Me does notoffer electronic communications services within Bermuda, does not utilize Bermudian radio spectrum, and does not connect to or operate on any local Bermudian telecommunications network. All eSIM data plans activate only after the user leaves Bermuda and connects to AirLink Me’s international partner networks abroad.
Accordingly, AirLink Me is not classified as a Bermuda electronic communications service provider and is not subject to licensing requirements of the Regulatory Authority of Bermuda (RA).
Customers acknowledge and agree that:
AirLink Me eSIMs cannot be used within Bermuda.
Any attempt to use the eSIM within Bermuda is not supported and will result in no local connectivity.
Such inability to connect within Bermuda does not qualify as a service failure or grounds for refund.
Customers are fully responsible for understanding these usage limitations before purchasing.
7. Payments & Billing
Payments are handled by authorized third-party payment processors.
By purchasing, you authorize charges to your selected payment method.
AirLink Me does not store full credit card details.
Service may be suspended for failed or disputed payments.
8. Fraud Prevention
AirLink Me may:
Suspend or terminate accounts suspected of fraud or misuse
Retain information indefinitely for fraud prevention and investigation
Share necessary information with regulatory or law-enforcement agencies
9. Acceptable Use
You agree not to:
Engage in illegal, abusive, or fraudulent usage
Attempt to reverse-engineer, clone, or manipulate eSIM technology
Resell or redistribute service without permission
Violations may result in immediate account termination.
10. Privacy Policy
AirLink Me collects and processes Personal Data to deliver and improve its Services.
We use cookies, analytics, and support tools to enhance user experience.
You may request data access or limitations by contacting support.
Full details are available in our Privacy Policy.
11. Third-Party Disclosure
AirLink Me may share Personal Data with:
Payment processors
Network partners
Fraud-prevention agencies
Authorities when legally required
All third parties must apply privacy protections equal to or greater than our own.
12. Limitation of Liability
AirLink Me is not liable for:
Network interruptions caused by third-party operators
Device incompatibility or user configuration errors
Losses due to misuse of Services
Indirect or consequential damages
Maximum liability is limited to the amount paid for the impacted Service.
13. No Warranty
Services are provided “as is” without warranties regarding:
Coverage
Speed
Quality
Uninterrupted access
Network performance depends on foreign operators outside our control.
14. Dispute Resolution
For concerns or complaints:
Contact our support team at support@airlinkme.com
Use our contact form: https://airlinkme.com/contact
Unresolved disputes are governed by the laws of Bermuda.
15. Changes to the Terms
AirLink Me may modify these Terms at any time.
Changes become effective:
14 days after posting, or
Upon continued use of the Services
Whichever occurs later.
16. Contact Information
Frydays Bermuda Limited (AirLink Me)
📧 support@airlinkme.com
🌐 https://airlinkme.com
📬 Contact Form: https://airlinkme.com/contact